Privacy policy

Who we are

Bolt Media is based in Berlin, Germany. You can contact us through the website form.

What we collect

We may collect enquiries through our website form and Facebook/Instagram lead forms. When you fill in our website form, we collect your answers and contact details: your selected package, registration status, supports, suburbs or region, capacity, budget, preferred call time, name, business name, mobile number and email, plus the page address, campaign source fields and submission time. Through Facebook/Instagram lead forms, we collect the answers and contact details you choose to share. For participant campaigns we run for our clients, we collect the name, contact details and support needs a participant chooses to share with us.

Why we collect it

We use enquiries from our website form and Facebook/Instagram lead forms only to contact the person about their enquiry. For participant enquiries, we pass the details only to the one named provider the participant asked to hear from.

Who we share it with

Only the named provider, and the service providers that host our website, database, SMS and CRM. We never sell your information.

How long we keep it

Only as long as we need it to provide the service. After that, we delete it.

Your rights

You can ask to access, correct or delete your information, and you can withdraw your consent at any time. We follow the Australian Privacy Principles and the EU General Data Protection Regulation (GDPR).

Overseas handling

Your information may be stored outside Australia, including in the European Union and the United States.

Contact and complaints

Contact Bolt Media at info@theboltmedia.com or (07) 2143 9154 with any question or complaint. You can also contact the Office of the Australian Information Commissioner (OAIC).

Cookies and ad measurement

Only with your consent, we use the Meta Pixel to measure page visits and which ads lead to provider enquiries, including the selected package, and to support ad optimization. Meta may receive advertising cookies, your IP address, browser information and website event data. If you accept marketing cookies and submit the form, we share a hashed version of your email, phone number and name with Meta to measure our ads; hashing is not encryption or anonymization. Ad clicks and impressions can still be counted if you decline.

Your enquiry works whether you accept or decline. The Meta Pixel does not load until you accept.

We remember your choice on this device, with a visitor reference, time, the notice you saw and previous choices. You can withdraw consent or change your choice using Cookie settings; withdrawal stops future advertising measurement without deleting the earlier acceptance record. Clearing browser storage removes this device's saved record.

Read Meta's privacy policy for how Meta handles advertising data.